Fujita Massage Chair Official Distributor

faq

 

When will my order be ready for pick up?

 

It normally takes 1-2 working days from receipt of payment. Once your order is ready for pick up, we'll give you a call and update your order status. When your order status changes to ready to ship/pick up. It means it's ready for pick up.

 

 

Where do you ship your products to?

 

  We Only ship our products within USA.

 

 

Can I place an order by phone?

 

Due to the possibilities of human error, we no longer accept phone orders. Advantages of ordering online includes online tracking of order status, submit warranty returns and you can also collect reward points from your purchase.

 

 

How long does it take to process my order?

 

It generally takes 3-6 working days once payment is received. You can check the status of your order online.

 

 

Can I change my order?

 

Since, we try our very best to fulfill all our customer's order in a timely fashion, we don't allow orders to be changed unless it is on backorder.

 

 

Why should I buy from you?

 

We pride ourselves as one of the oldest online computer store in Australia. We don't claim to be the cheapest as we plan to be around for years to come. Our customers buy from us because we're dependable and wouldn't disappear overnight. There's no point if you shop for the cheapest and save a few dollars and wouldn't be able do anything if things go wrong.

 

 

I need the product to be here in my door step by tomorrow? Can you help?

 

We try our very best to process and ship out all orders ASAP; however we cannot ensure that you can receive within 1 day. We don't make false promises. If you're meeting deadlines or ordering something urgent we strongly suggest going to your local retail store.

 

 

Can I pay via COD?

 

Sorry we no longer offer COD as our payment method.

 

 

Is my credit card number secure?

 

Our site uses an SSL encrypted order form. This means that your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We use the same secure procedure to retrieve your orders from our web server. Ordering through the Internet is a safe procedure. For example, it is just as safe as giving your credit card details to a waiter in a restaurant.

 

 

How much is the shipping cost?

 

To find out how much the shipping cost is, add the item you wish to purchase to the shopping cart, and then enter your postal code. Our shipping charge will be determined by weight and postal code.

 

 

Are my goods insured?

 

All orders sent are insured against loss and damage. It is included in the shipping cost.

 

 

What do I do if my order doesn't arrive?

 

You should be able to find the status of your order from our website. Simply login with your email and password, and then click on order status. Your order might be on backorder, with an Estimate time of Arrival date. If your order has been dispatched but you still haven't received your parcel, please visit www.aae.com.au with your consignment number ready, and then click on track and trace.

 

 

What if I'm not at home for delivery?

 

We use Australian Air Express for all our parcels, large or small. If no one was at home for delivery, they will leave a calling card for you to organize a redelivery or it could be left at your local post office.

 

 

When can I expect delivery?

 

For delivery to major States, Territory cities and their surrounding areas, For in stock items, please allow 3-6 working days from date of clearance of payment. For delivery to more remote or rural areas or computer systems, please allow further 1-2 days.

 

 

I've bought a product but I have changed my mind, can I return it?

 

We will accept return goods for refund if the correct item is not sent to you. Please note that we're not legally required to accept goods for refund if you have simply changed your mind. Restocking fee may be charged and it is determined by the condition of the returned goods. Minimum restocking fee is 20%.